Furniture Delivery Near You | Redwood Home

What Does White Glove Delivery Include?

ASSEMBLY INCLUDED

Our expert team delivers your item(s) right to your room of choice and handles all the assembly for you.

A signature is required on the day of delivery.

We’ll remove all packaging after assembly, and if you order a mattress, we’ll take away your old one at no extra charge. Please note, for health and safety reasons, drivers are prohibited from collecting mattresses that are wet and/or heavily soiled from any residence. Mattress removal will be conducted on a one-for-one basis, meaning one mattress may be collected for each new mattress delivered.

What does Drop off Delivery Include?

ASSEMBLY NOT INCLUDED

Your item(s) will be delivered to your curbside, in your driveway, garage, carport or parking space.

Your furniture will arrive in its original packaging and may require assembly. Please be aware some manufacturers do not provide assembly instructions.

No signature is required.

Delivery Fees

Product purchases in the local area are subject to standard delivery rates.
For extended delivery areas, there is a distance-based surcharge in addition to the standard fees. The delivery fees are determined by the order subtotal.

Be sure to schedule your delivery at a time when someone 18 or older is available to receive the delivery. Keep in mind that you must confirm your delivery via online methods.

We make every effort to get your furniture to you by the scheduled delivery date. Suppose the table you ordered is not already in stock. In that case, we give you a tentative delivery date based on the manufacturer’s lead time. We make every effort to deliver the furniture to you by this date. Still, delivery times may need to be adjusted if the manufacturer does not get the table to us in time.

Two days prior to your scheduled delivery, we will reach out to you to confirm your 4-hour delivery window. If the window does not work for you, we will be happy to change your delivery date and answer any questions you may have. Please let customer service know at least 24 hours before the scheduled delivery date if you need to reschedule your delivery.

How to Prepare for White Glove Delivery

Confirm Delivery

Schedule your delivery and provide access info (HOA rules, gate codes, parking).

Clear Space

Remove furniture/electronics from delivery area. Measure to ensure a perfect fit.

Inspect Furniture

Check for defects or damage before the team leaves. Report any issues within 48 hours.

Do you have open orders you want to update?

Schedule/Change Delivery Window
Update

Policies And Services

1. What Is Your Return Policy?

If the item(s) you chose from Redwood Home do not meet your needs or you simply change your mind, Redwood Home has you covered! Reselecting, returning, or refunding your items is as easy as 1-2-3:

  1. Notify Redwood Home within 48 hours of receiving your item(s) to begin the process. Beyond the initial 48 hours Redwood Home will not be able to accommodate a reselection, return and refund.
  2. A Redwood Home associate will help you with your reselection or return request. The product being returned must be returned to Redwood Home within a brief and reasonable time frame and be in comparable condition as you received it; in the event the items you reselect are not readily available you may end up with an “empty room” until the new items arrive.
  3. After we review the products’ condition (if no items appear to be used or damaged) Redwood Home will be unable to provide a credit or refund and receive the item(s) back into our inventory. Redwood Home will process any refunds due back to your original form of payment.)

Now there are a few rules we need to follow:

  1. Items must be returned to the location from which they were picked up or delivered out of.
  2. If you need professional assistance to physically return the item(s) to Redwood Home, we can help facilitate this.
  3. The item(s) being exchanged must be returned to Redwood Home in the same condition in which they were picked up or delivered. No exchanges or refunds can be given for items that have been damaged or soiled while in your possession.
  4. This offer does not apply to floor samples, custom order items, mattresses or bases.

Refunds or exchanges are only allowed during the initial 48 hours after delivery. For longer term manufacture warranties, Redwood Home will continue to assist you for the duration of the warranty.

2. When Can I Expect A Refund For A Cancelled Item?

Deposits being returned can take approximately 10 working days to process to the original form of payment.

3. Does My Furniture Come With A Warranty?

Yes, for more information on Redwood Home Warranty click here.

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